pickabook books with huge discounts for everyone FREE UK Delivery on orders over £15
homebooksaudio booksspecial itemspre order itemseducational items view basketcheckoutmy accounthelp
search  
Having problems? Contact us.


AFFILIATES
Earn money from your website as an affiliate of our on-line bookshop at Pickabook.co.uk and Pickabook.com
become an affiliate
Item Details
Title: SERVICE DELIVERY
By: Great Britain. Office of Government Commerce
Format: Paperback

List price: £65.00
Our price: £57.85
Discount:
11%
You save: £7.15
ISBN 10: 0113300174
ISBN 13: 9780113300174
Availability: Usually dispatched immediately.
 Delivery rates
Stock: Currently 36 items in stock
Publisher: THE STATIONERY OFFICE BOOKS (AGENCIES)
Pub. date: 12 April, 2001
Series: IT Infrastructure Library
Pages: 300
Description: This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.
Synopsis: This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.
Illustrations: figures, tables, charts
Publication: UK
Imprint: Stationery Office Books
Volume: Part 17
Returns: Returnable

BROWSE FOR BOOKS IN RELATED CATEGORIES
 ECONOMICS, FINANCE, BUSINESS AND INDUSTRY
 industry & industrial studies
 service industries


Information provided by www.pickabook.co.uk
SHOPPING BASKET
  
Your basket is empty
 

Reading-Group Choice
A History of Modern Britain
By: ANDREW MARR
"A History of Modern Britain" confronts head-on the victory of shopping over politics. It tells the story of how the great political visions of New Jerusalem or a second Elizabethan Age, rival idealisms, came to be defeated by a culture of consumerism, celebrity and self-gratification.
add to basket

Hot Seller
Secret Gardens of Paris
By: ALEXANDRA D'ARNOUX, BRUNO DE LAUBADERE
Presents several types of garden providing inspiration to gardeners as well as to armchair enthusiasts.
add to basket

Book Choice
Albert le Blanc to the Rescue
By: NICK BUTTERWORTH, NICK BUTTERWORTH (ILLUS)
The wonderful sequel to Albert le Blanc, from the highly-regarded creator of the Percy the Park Keeper books.
add to basket