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Item Details
Title: 101 WAYS TO IMPROVE CUSTOMER SERVICE
TRAINING, TOOLS, TIPS, AND TECHNIQUES
By: Lorraine L. Ukens
Format: Paperback

List price: £29.99
Our price: £20.09
Discount:
33%
You save: £9.90
ISBN 10: 0787982008
ISBN 13: 9780787982003
Availability: Usually dispatched within 1-3 weeks.
 Delivery rates
Stock: Currently 0 items in stock
Publisher: JOHN WILEY AND SONS LTD
Pub. date: 27 March, 2007
Series: Pfeiffer Essential Resources for Training and HR Professionals (Paperback)
Pages: 400
Description: Your customer service representatives directly influence the perception that customers have of your products and services and ultimately, your company. This book provides a variety of training and development interventions that can be put to use with frontline service employees.
Synopsis: "101 Ways to Improve Customer Service" provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately, your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Illustrations: Illustrations
Publication: US
Imprint: Jossey-Bass Inc.,U.S.
Returns: Returnable
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