pickabook books with huge discounts for everyone pickabook books with huge discounts for everyone
     
Email: Subscribe to news & offers:
Need assistance? Log In/Register


Item Details
Title: SERVICE LEVEL MANAGER
CAREERS IN IT SERVICE MANAGEMENT
By: John Sansbury
Format: Paperback

List price: £19.99
Our price: £16.99
Discount:
15% off
You save: £3.00
ISBN 10: 178017294X
ISBN 13: 9781780172941
Availability: Usually dispatched within 3-5 days.
 Delivery rates
Stock: Currently 22 available
Publisher: BCS LEARNING & DEVELOPMENT LIMITED
Pub. date: 26 May, 2015
Series: BCS Guides to IT Roles
Pages: 154
Description: The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
Synopsis: The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Publication: UK
Imprint: BCS, The Chartered Institute for IT
Returns: Returnable
Some other items by this author:

TOP SELLERS IN THIS CATEGORY
User Story Mapping (Paperback)
By: Jeff Patton, Peter Economy, Martin Fowler
O'Reilly Media, Inc, USA
Our Price : £20.43
more details
Mastering Bitcoin 2e (Paperback)
By: Andreas Antonopoulos
O'Reilly Media, Inc, USA
Our Price : £20.43
more details
Kubernetes: Up and Running (Paperback)
By: Kelsey Hightower, Brendan Burns, Joe Beda
O'Reilly Media, Inc, USA
Our Price : £25.19
more details
Effective Modern C++ (Paperback)
By: Scott Meyers
O'Reilly Media, Inc, USA
Our Price : £29.19
more details
Building Microservices (Paperback)
By: Sam Newman
O'Reilly Media, Inc, USA
Our Price : £29.19
more details
BROWSE FOR BOOKS IN RELATED CATEGORIES
 COMPUTING AND INFORMATION TECHNOLOGY
 general theory of computing


Information provided by www.pickabook.co.uk
SHOPPING BASKET
  
Your basket is empty
  Total Items: 0
 

We can supply your textbooks
Othello
By: WILLIAM SHAKESPEARE, PROFESSOR TOM MCALINDON, PROFESSOR TOM ...
A popular soldier and newly married man, Othello seems to be in an enviable position. And yet, when his supposed friend Iago sows doubts in his mind about his wife Desdemona's fidelity, and his friend Cassio's true intentions, he is gradually consumed by suspicion.
add to basket

New Title
Paddington 2: The Story of the Movie
By:
Paddington returns for another fun-filled instalment of marmalade and mishaps in a star-studded new movie!
add to basket