PERSONALISING LIBRARY SERVICES IN HIGHER EDUCATION by Elizabeth Tilley, Andy Priestner (Editor) ( 9781409431800 )

Item Details

Title:

PERSONALISING LIBRARY SERVICES IN HIGHER EDUCATION
THE BOUTIQUE APPROACH

By:

Elizabeth Tilley, Andy Priestner (Editor)

Format:

Hardback

List price:

£140.00

Our price:

£126.00

Discount:

10% off

You save:

£14.00

ISBN 10:

1409431800

ISBN 13:

9781409431800

Availability:

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Stock:

Currently 0 available

Publisher:

TAYLOR & FRANCIS LTD

Pub. date:

3 September, 2012

Pages:

248

Description:

In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. This book unpacks the boutique model and is full of practical advice, supported by a set of case studies reflecting international practice including Australian, American and Russian and UK library services.

Synopsis:

In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.

Illustrations:

15 Figures and 4 Tables

Publication:

Imprint:

Ashgate Publishing Limited

Returns:

Returnable

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PERSONALISING LIBRARY SERVICES IN HIGHER EDUCATION