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Item Details
Title: TACKLING DIFFICULT CONVERSATIONS POCKETBOOK
By: Peter English, Phil Hailstone (Illus)
Format: Paperback

List price: £10.00
Our price: £8.50
Discount:
15% off
You save: £1.50
ISBN 10: 1906610045
ISBN 13: 9781906610043
Availability: Usually dispatched within 1-3 weeks.
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Publisher: MANAGEMENT POCKETBOOKS
Pub. date: 1 September, 2009
Pages: 112
Description: At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking.
Synopsis: At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment or give feedback on someone's poor performance. You may have to make clear a tough decision or deny a request. Saying 'no' is not easy. "The Tackling Difficult Conversations Pocketbook" will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome. It helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking. Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations. Timing, location and seating arrangements are factors too, as this pocketbook explains.
Illustrations: Illustrations
Publication: UK
Imprint: Management Pocketbooks
Returns: Returnable
Some other items by this author:
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IMPROVING EFFICIENCY POCKETBOOK (PB)
IMPROVING PROFITABILITY POCKETBOOK (PB)
INDUCTION POCKETBOOK (PB)
LEAN MEANS BEANS (PB)
LESSON OBSERVATION (PB)
MANAGEMENT MODELS POCKETBOOK (PB)
MANAGING ASSESSMENT CENTRES (PB)
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NURTURING INNOVATION POCKETBOOK (PB)
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PRIMARY TEACHER'S POCKETBOOK (PB)
PROJECT MANAGEMENT POCKETBOOK (PB)
RESTORATIVE JUSTICE POCKETBOOK (PB)
SECONDARY TEACHER'S POCKETBOOK (PB)
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TACKLING DIFFICULT CONVERSATIONS POCKETBOOK
TEACHING THINKING POCKETBOOK (PB)
TEAMBUILDING ACTIVITIES POCKETBOOK (PB)
TELEPHONE SKILLS POCKETBOOK (PB)
THE APPRAISALS POCKETBOOK (PB)
THE ASSERTIVENESS POCKETBOOK (HB)
THE BALANCE SHEET POCKETBOOK (HB)
THE BEHAVIOUR MANAGEMENT POCKETBOOK (PB)
THE BUSINESS WRITING POCKETBOOK (HB)
THE C.R.M. POCKETBOOK (HB)
THE CAREER TRANSITION POCKETBOOK (PB)
THE CHALLENGING BEHAVIOURS POCKETBOOK (PB)
THE COACHING POCKETBOOK (PB)
THE COMMUNICATOR'S POCKETBOOK (HB)
THE COMPETENCIES POCKETBOOK (PB)
THE CREATIVE MANAGER'S POCKETBOOK (PB)
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THE HEAD OF DEPARTMENT'S POCKETBOOK (PB)
THE ICEBREAKERS POCKETBOOK (PB)
THE IMPACT AND PRESENCE POCKETBOOK (PB)
THE INFLUENCING POCKETBOOK (PB)
THE INTERVIEWER'S POCKET BOOK (HB)
THE IT TRAINERS POCKETBOOK (PB)
THE LEADERSHIP POCKETBOOK (HB)
THE LEARNER'S POCKETBOOK (PB)
THE LEARNING TO LEARN POCKETBOOK (PB)
THE MAKING OF INDIA (HB)
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THE MANAGING CASHFLOW POCKETBOOK (PB)
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THE MANAGING YOUR APPRAISAL POCKETBOOK (PB)
THE MARKETING POCKETBOOK (PB)
THE MEETINGS POCKETBOOK (PB)
THE MOTIVATION POCKETBOOK (PB)
THE NEGOTIATOR'S POCKETBOOK (PB)
THE NETWORKING POCKETBOOK (PB)
THE NLP POCKETBOOK (PB)
THE OPENERS AND CLOSERS POCKETBOOK (PB)
THE PEOPLE MANAGER'S POCKETBOOK (PB)
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THE POSITIVE MENTAL ATTITUDE POCKETBOOK (PB)
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THE PRIMARY TEACHER'S POCKETBOOK (PB)
THE PROBLEM BEHAVIOUR POCKETBOOK (PB)
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THE PSYCHOMETRIC TESTING POCKETBOOK (PB)
THE QUALITY POCKETBOOK (PB)
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