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Item Details
Title:
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SERVICES OPERATIONS MANAGEMENT
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By: |
Chris Hope, Alan Muhlemann |
Format: |
Paperback |
List price:
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£76.99 |
We currently do not stock this item, please contact the publisher directly for
further information.
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ISBN 10: |
0131499157 |
ISBN 13: |
9780131499157 |
Publisher: |
PEARSON EDUCATION (US) |
Pub. date: |
2 May, 1997 |
Pages: |
368 |
Description: |
This text presents the ideas and concepts necessary to describe and understand the different facets of operations management in service operations environments. |
Synopsis: |
The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6). |
Publication: |
US |
Imprint: |
Financial TImes Prentice Hall |
Returns: |
Non-returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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