 |
|
|
Item Details
| Title:
|
SERVICES OPERATIONS MANAGEMENT
|
| By: |
Chris Hope, Alan Muhlemann |
| Format: |
Paperback |
| List price:
|
£76.99 |
|
We currently do not stock this item, please contact the publisher directly for
further information.
|
|
|
|
|
|
| ISBN 10: |
0131499157 |
| ISBN 13: |
9780131499157 |
| Publisher: |
PEARSON EDUCATION (US) |
| Pub. date: |
2 May, 1997 |
| Pages: |
368 |
| Description: |
This text presents the ideas and concepts necessary to describe and understand the different facets of operations management in service operations environments. |
| Synopsis: |
The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6). |
| Publication: |
US |
| Imprint: |
Financial TImes Prentice Hall |
| Returns: |
Non-returnable |
|
|
|
 |
Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
|
|
|
|
|
|
|
|
|
|
|