 |
|
|
Item Details
| Title:
|
DIFFICULT CONVERSATIONS
HOW TO DISCUSS WHAT MATTERS MOST |
| By: |
Bruce Patton, Douglas Stone, Sheila Heen |
| Format: |
Paperback |
| List price:
|
£10.99 |
| Our price: |
£8.02 |
| Discount: |
|
| You save:
|
£2.97 |
|
|
|
|
|
| ISBN 10: |
0670921343 |
| ISBN 13: |
9780670921348 |
| Availability: |
Usually dispatched within 1-2 days.
 Delivery
rates
|
| Stock: |
Currently 42 available |
| Publisher: |
PENGUIN BOOKS LTD |
| Pub. date: |
1 November, 2011 |
| Pages: |
352 |
| Description: |
We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. |
| Synopsis: |
We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. |
| Publication: |
UK |
| Imprint: |
Portfolio Penguin |
| Returns: |
Returnable |
|
|
|
 |
Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
|
|
|
|
|
|
|
|
|
|
|