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Item Details
Title: ASSESSING BUSINESS EXCELLENCE
By: Steve Tanner, Leslie J. Porter
Format: Hardback

List price: £32.50


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ISBN 10: 0750624795
ISBN 13: 9780750624794
Publisher: ELSEVIER SCIENCE & TECHNOLOGY
Pub. date: 31 May, 1996
Pages: 248
Description: A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment.
Illustrations: 66 line illustrations
Publication: UK
Imprint: Butterworth-Heinemann Ltd
Returns: Non-returnable
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