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Item Details
Title: TQM: TEXT WITH CASES
By: John Oakland
Format: Electronic book text

List price: £42.99


We believe that this item is permanently unavailable, and so we cannot source it.

ISBN 10: 1136352570
ISBN 13: 9781136352577
Publisher: TAYLOR & FRANCIS EBOOKS
Pub. date: 15 May, 2003
Edition: 3rd Revised edition
Pages: 496
Synopsis: 'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Publication: UK
Imprint: Routledge
Returns: Non-returnable
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