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Item Details
Title: TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN
By: John S Oakland, Marton Marosszeky
Format: Electronic book text

List price: £44.99


We believe that this item is permanently unavailable, and so we cannot source it.

ISBN 10: 1136354328
ISBN 13: 9781136354328
Publisher: TAYLOR & FRANCIS LTD
Pub. date: 18 January, 2006
Pages: 544
Synopsis: Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies.This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation's Performance, which should be measured on a "balanced scorecard", including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs - Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction.The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.Written by two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
Publication: UK
Imprint: Routledge
Returns: Non-returnable
Some other items by this author:
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AMERICAN CIVILIZATION (PB)
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BRITISH CIVILIZATION
BRITISH CIVILIZATION
BRITISH CIVILIZATION
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BRITISH CIVILIZATION
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BRITISH CIVILIZATION
BRITISH CIVILIZATION
BRITISH CIVILIZATION (HB)
BRITISH CIVILIZATION (HB)
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BRITISH CIVILIZATION (PB)
BRITISH CIVILIZATION (PB)
BRITISH CIVILIZATION (PB)
BRITISH CIVILIZATION (PB)
BRITISH CIVILIZATION (PB)
CONTEMPORARY BRITAIN
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IRISH CIVILIZATION
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MEGA-UNIVERSITIES AND KNOWLEDGE MEDIA
MORAL MATURITY
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OAKLAND ON QUALITY MANAGEMENT
OAKLAND ON QUALITY MANAGEMENT
OAKLAND ON QUALITY MANAGEMENT
OAKLAND ON QUALITY MANAGEMENT
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POCKET GUIDE TO TQM
POCKET GUIDE TO TQM
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PRODUCTION AND OPERATIONS MANAGEMENT (PB)
STATISTICAL PROCESS CONTROL
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THE FOUNDATION AND FUTURE OF FEMINIST THERAPY
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TOTAL ORGANIZATIONAL EXCELLENCE
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TQM: TEXT WITH CASES
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