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Item Details
Title: OAKLAND ON QUALITY MANAGEMENT
By: John S. Oakland
Format: Electronic book text

List price: £65.00


We believe that this item is permanently unavailable, and so we cannot source it.

ISBN 10: 1136376054
ISBN 13: 9781136376054
Publisher: TAYLOR & FRANCIS LTD
Pub. date: 1 May, 2012
Edition: 3rd Revised edition
Pages: 488
Synopsis: 'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
Publication: UK
Imprint: Routledge
Returns: Non-returnable
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