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Item Details
Title: TOTAL QUALITY MANAGEMENT AND OPERATIONAL EXCELLENCE
TEXT WITH CASES
By: John S. Oakland
Format: Electronic book text

List price: £50.99


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ISBN 10: 131780841X
ISBN 13: 9781317808411
Publisher: TAYLOR & FRANCIS LTD
Pub. date: 24 April, 2014
Edition: 4th New edition
Pages: 500
Synopsis: The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland's popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
Illustrations: 215 Line drawings, black and white; 26 Tables, black and white; 215
Publication: UK
Imprint: Routledge
Returns: Non-returnable
Some other items by this author:
OAKLAND ON QUALITY MANAGEMENT
OAKLAND ON QUALITY MANAGEMENT
OAKLAND ON QUALITY MANAGEMENT
OAKLAND ON QUALITY MANAGEMENT
OAKLAND ON QUALITY MANAGEMENT
OAKLAND ON QUALITY MANAGEMENT (HB)
POCKET GUIDE TO TQM
POCKET GUIDE TO TQM (HB)
POCKET GUIDE TO TQM (PB)
STATISTICAL PROCESS CONTROL
STATISTICAL PROCESS CONTROL
STATISTICAL PROCESS CONTROL
STATISTICAL PROCESS CONTROL
STATISTICAL PROCESS CONTROL
STATISTICAL PROCESS CONTROL
STATISTICAL PROCESS CONTROL (HB)
STATISTICAL PROCESS CONTROL (PB)
TOTAL CONSTRUCTION MANAGEMENT
TOTAL CONSTRUCTION MANAGEMENT
TOTAL CONSTRUCTION MANAGEMENT
TOTAL CONSTRUCTION MANAGEMENT (HB)
TOTAL CONSTRUCTION MANAGEMENT (PB)
TOTAL ORGANIZATIONAL EXCELLENCE
TOTAL ORGANIZATIONAL EXCELLENCE
TOTAL ORGANIZATIONAL EXCELLENCE
TOTAL ORGANIZATIONAL EXCELLENCE
TOTAL ORGANIZATIONAL EXCELLENCE
TOTAL ORGANIZATIONAL EXCELLENCE (HB)
TOTAL ORGANIZATIONAL EXCELLENCE (PB)
TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN
TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN
TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN
TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN
TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN
TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN
TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN (HB)
TOTAL QUALITY IN THE CONSTRUCTION SUPPLY CHAIN (PB)
TOTAL QUALITY MANAGEMENT (HB)
TOTAL QUALITY MANAGEMENT (PB)
TOTAL QUALITY MANAGEMENT AND OPERATIONAL EXCELLENCE
TOTAL QUALITY MANAGEMENT AND OPERATIONAL EXCELLENCE
TOTAL QUALITY MANAGEMENT AND OPERATIONAL EXCELLENCE (HB)
TOTAL QUALITY MANAGEMENT AND OPERATIONAL EXCELLENCE (PB)
TOTAL QUALITY MANAGEMENT TEXT WITH CASES (PB)
TOTAL QUALITY MANAGEMENT: A PICTORIAL GUIDE FOR MANAGERS (HB)

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