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Item Details
Title: CUSTOMER SATISFACTION
PRACTICAL TOOLS FOR BUILDING IMPORTANT RELATIONSHIPS
By: Jeffrey H. Gitomer, Dru Scott
Format: Paperback

List price: £11.99


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 1560525231
ISBN 13: 9781560525233
Publisher: CENGAGE LEARNING, INC
Pub. date: 1 March, 2000
Edition: 3rd Revised edition
Pages: 128
Description: Helps to build skills and maintain customer relationships, handle difficult people, and overcome barriers to customer satisfaction.
Synopsis: After completing this course, you'll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction.
Illustrations: Illustrations
Publication: US
Imprint: Course Technology Inc
Returns: Non-returnable
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