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Item Details
| Title:
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IT SERVICE MANAGEMENT
SUPPORT FOR YOUR ITSM FOUNDATION EXAM |
| By: |
John Sansbury, Ernest Brewster, Aidan Lawes |
| Format: |
Electronic book text |
| List price:
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£23.99 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
1780173210 |
| ISBN 13: |
9781780173214 |
| Publisher: |
BCS LEARNING & DEVELOPMENT LIMITED |
| Pub. date: |
8 April, 2016 |
| Edition: |
3rd New edition |
| Description: |
Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam. |
| Synopsis: |
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples. |
| Publication: |
UK |
| Imprint: |
BCS, The Chartered Institute for IT |
| Returns: |
Non-returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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