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Item Details
| Title:
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IMPLEMENTING SERVICE QUALITY BASED ON ISO/IEC 20000
A MANAGEMENT GUIDE |
| By: |
Michael Kunas |
| Format: |
Electronic book text |
| List price:
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£23.95 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1849284431 |
| ISBN 13: |
9781849284431 |
| Publisher: |
IT GOVERNANCE PUBLISHING |
| Pub. date: |
25 October, 2012 |
| Edition: |
3rd Revised edition |
| Pages: |
109 |
| Description: |
An up-to-date, practical guide for implementation and certification under ISO/IEC 20000. Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. |
| Synopsis: |
An up-to-date, practical guide for implementation and certification under ISO/IEC 20000. Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification.Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The impact on your profit margins is clear! Step by step to successful implementation This step-by-step management guide will benefit all who have a role in the implementation and certification process. |
| Publication: |
UK |
| Imprint: |
IT Governance Publishing |
| Returns: |
Non-returnable |
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