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 Question : I am trying to place an order. Why is my card being declined?
 Answer :
On the payment page, please make sure that:
a) You enter your card details correctly;
b) You enter your card details in the right place;
c) You enter all the necessary card details;
d) Your card details are valid.

If your transaction is declined again, your bank may have noticed:
a) That a transaction is being attempted in the United Kingdom, when you are in another country;
b) An unusual spending pattern.
In both cases, if you phone your bank to tell them that you are trying to order from us, the bank will usually allow the transaction, when you try again.

Your transaction may also be declined, if:
a) Your card is not for use online;
b) Usage of your card is restricted;
c) You have insufficient funds;
d) Your order value is less than £5.

If, after you have entered your card details on the payment page, you are then asked for a 3D-Secure password, this is a password which you create, and which only you and your card-issuing bank will know. We cannot assist you with this.

If you are unsure why your card has been declined, please call your card-issuing bank, and ask for its advice.

If you think that we might be able to help you, please phone us on +44 (0)1242 544563 during UK office hours.

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40% off Oxford Dictionaries
Oxford English Dictionary for Schools
By: OXFORD DICTIONARIES
The Oxford English Dictionary for Schools is carefully targeted to support secondary school students with their independent reference skills, to improve their spelling, punctuation, and grammar, and to build vocabulary. Ideal support for Controlled Assessments.
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Up to 40% off Oxford University Press
Oxford Roald Dahl Dictionary
By: SUSAN RENNIE
The Oxford Roald Dahl Dictionary is now available in paperback. A dictionary of real and invented words, it reveals what words mean, where they came from and how Roald Dahl used them in his stories. It will inspire you to use words brilliantly in your own writing - whether it''s a real word, a Roald Dahl word, or your own made-up one!
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35% off selected titles
The Handmaid's Tale
By: MARGARET ATWOOD
NOW A SMASH-HIT CHANNEL 4 TV SERIES'It isn't running away they're afraid of. It's those other escapes, the ones you can open in yourself, given a cutting edge'Offred is a Handmaid. She may walk daily to the market and utter demure words to other Handmaid's, but her role is fixed, her freedom a forgotten concept.
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Checkout our World Cup Collections!
MATCH WORLD CUP 2018 DIARY
By: MACMILLAN CHILDREN'S
The Match! World Cup 2018 Diary lets you record every game of your World Cup 2018 journey. Make your World Cup predictions and pick your World Cup dream team. Record every match - write in the team line-ups, use stickers to record each goal, card and win. Fill in the match stats, write a match report, choose your star player and rate the match. Fill in the results table for each group. Follow your team's progress through the championship. Record the best moments, greatest goals and top players. Featuring over 500 hundred stickers, this fun football diary from the makers of Match! magazine is the perfect gift for young footy fans!
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35% off Bond
Bond 11+: English: Assessment Papers
By: SARAH LINDSAY, BOND
Bond English Assessment Papers for 7-8 years have been designed by Bond, the number 1 provider of 11+ practice materials. This book provides practice questions that begin to establish the core skills for success in English.
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Fiction Favourite
Wonder
By: R. J. PALACIO
Whatever you're thinking, it's probably worse.'Auggie wants to be an ordinary ten-year-old. He does ordinary things - eating ice cream, playing on his Xbox. He feels ordinary - inside. But ordinary kids don't make other ordinary kids run away screaming in playgrounds. Ordinary kids aren't stared at wherever they go.
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