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 Question : I am trying to place an order. Why is my card being declined?
 Answer :
On the payment page, please make sure that:
a) You enter your card details correctly;
b) You enter your card details in the right place;
c) You enter all the necessary card details;
d) Your card details are valid.

If your transaction is declined again, your bank may have noticed:
a) That a transaction is being attempted in the United Kingdom, when you are in another country;
b) An unusual spending pattern.
In both cases, if you phone your bank to tell them that you are trying to order from us, the bank will usually allow the transaction, when you try again.

Your transaction may also be declined, if:
a) Your card is not for use online;
b) Usage of your card is restricted;
c) You have insufficient funds;
d) Your order value is less than £5.

If, after you have entered your card details on the payment page, you are then asked for a 3D-Secure password, this is a password which you create, and which only you and your card-issuing bank will know. We cannot assist you with this.

If you are unsure why your card has been declined, please call your card-issuing bank, and ask for its advice.

If you think that we might be able to help you, please phone us on +44 (0)1242 544563 during UK office hours.

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Up to 35% off New Titles
Nancy Parker's Chilling Conclusions
By: JULIA LEE
Nancy Parker has a new job, she's accompanying her old school teacher Miss Lamb as a ladies' maid to Midwinter Manor. But things take a turn for the worst when Nancy discovers a dead body in the library. With a house full of strange guests, who could possibly be the murderer?
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New Title
Bletchley Park Brainteasers
By: SINCLAIR MCKAY
Put your brain to the test with never-before-seen tests, riddles and puzzles from Bletchley Park.
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New Title
Battle of the Beetles
By: M.G. LEONARD
The beetle adventure continues as Darkus and his friends seek wicked Lucretia Cutter''s secret Biome in the Amazon rainforest. If they can''t stop her from unleashing her hoard of giant
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Oxfordshire Book Award Longlisted
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New Title
How to Stay Alive
By: BEAR GRYLLS, BEAR GRYLLS
Containing a wealth of survival knowledge, this book teaches you: how to make fire; how to navigate; how to administer first-aid; how to survive a bear attack; how to drive off-road; how to fly a plane in an emergency; and how to escape a burning building. It also includes 100 other essential skills to survive the modern world.
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Berkshire Book Award Nominated
Murder In Midwinter
By: FLEUR HITCHCOCK
A tense, snowy drama that keeps you guessing until the very last page...
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New Title
The 1,000-year-old Boy
By: ROSS WELFORD
The astonishing, beautiful new story for all readers of 10 and over from the bestselling and Costa-shortlisted author of TIME TRAVELLING WITH A HAMSTER.
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New Title
Radio Boy and the Revenge of Grandad
By: CHRISTIAN O'CONNELL
Debut sensation Christian O'Connell is back with more hilarious adventures of Spike, super-star radio DJ... and trouble-prone ordinary kid.
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