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My Account & Order Status
 Question : Why haven't I received my e-mail order acknowledgement?
 Answer :
If you have not received your automated e-mail order acknowledgement within 24 hours of placing your order, the reason may be that:

a) You gave an incorrect e-mail address when you placed your order, and so our e-mail has not reached you;

b) Your mailbox is full and cannot receive our e-mails;

c) An e-mail filter is blocking our e-mails to you;

d) You deleted our e-mail by accident.

You may want to correct your e-mail address in your account, and check your spam folder. It may also help to add care@pickabook.co.uk to your list of approved e-mail addresses.

If you have not received your e-mail order acknowledgement within 24 hours of placing your order, you will still be able to follow the status of your order in the Order Status(es) area in your Account on our website.

If you have not received an e-mail order acknowledgement after 24 hours and your order is showing in the Order Status(es) area as 'Cancelled', this may be because:

a) You made an error in your order;

b) There is an error in your address details;

c) Your order has been stopped at one of the stages of our security checks.

If you would like to contact us about an order which we have cancelled, please e-mail care@pickabook.co.uk, remembering to quote your order reference.


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Nancy Parker's Chilling Conclusions
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Put your brain to the test with never-before-seen tests, riddles and puzzles from Bletchley Park.
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Battle of the Beetles
The beetle adventure continues as Darkus and his friends seek wicked Lucretia Cutter''s secret Biome in the Amazon rainforest. If they can''t stop her from unleashing her hoard of giant
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How to Stay Alive
Containing a wealth of survival knowledge, this book teaches you: how to make fire; how to navigate; how to administer first-aid; how to survive a bear attack; how to drive off-road; how to fly a plane in an emergency; and how to escape a burning building. It also includes 100 other essential skills to survive the modern world.
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Berkshire Book Award Nominated
Murder In Midwinter
A tense, snowy drama that keeps you guessing until the very last page...
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Radio Boy and the Revenge of Grandad
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