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 Question : Why haven't I received my e-mail order acknowledgement?
 Answer :
If you have not received your automated e-mail order acknowledgement within 24 hours of placing your order, the reason may be that:

a) You gave an incorrect e-mail address when you placed your order, and so our e-mail has not reached you;

b) Your mailbox is full and cannot receive our e-mails;

c) An e-mail filter is blocking our e-mails to you;

d) You deleted our e-mail by accident.

You may want to correct your e-mail address in your account, and check your spam folder. It may also help to add care@pickabook.co.uk to your list of approved e-mail addresses.

If you have not received your e-mail order acknowledgement within 24 hours of placing your order, you will still be able to follow the status of your order in the Order Status(es) area in your Account on our website.



If you have not received an e-mail order acknowledgement after 24 hours and your order is showing in the Order Status(es) area as 'Cancelled', this may be because:

a) You made an error in your order;

b) There is an error in your address details;

c) Your order has been stopped at one of the stages of our security checks.

If you would like to contact us about an order which we have cancelled, please e-mail care@pickabook.co.uk, remembering to quote your order reference.

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Up to 35% off New Titles
Nancy Parker's Chilling Conclusions
By: JULIA LEE
Nancy Parker has a new job, she's accompanying her old school teacher Miss Lamb as a ladies' maid to Midwinter Manor. But things take a turn for the worst when Nancy discovers a dead body in the library. With a house full of strange guests, who could possibly be the murderer?
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Bletchley Park Brainteasers
By: SINCLAIR MCKAY
Put your brain to the test with never-before-seen tests, riddles and puzzles from Bletchley Park.
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Battle of the Beetles
By: M.G. LEONARD
The beetle adventure continues as Darkus and his friends seek wicked Lucretia Cutter''s secret Biome in the Amazon rainforest. If they can''t stop her from unleashing her hoard of giant
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Oxfordshire Book Award Longlisted
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New Title
How to Stay Alive
By: BEAR GRYLLS, BEAR GRYLLS
Containing a wealth of survival knowledge, this book teaches you: how to make fire; how to navigate; how to administer first-aid; how to survive a bear attack; how to drive off-road; how to fly a plane in an emergency; and how to escape a burning building. It also includes 100 other essential skills to survive the modern world.
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Berkshire Book Award Nominated
Murder In Midwinter
By: FLEUR HITCHCOCK
A tense, snowy drama that keeps you guessing until the very last page...
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New Title
The 1,000-year-old Boy
By: ROSS WELFORD
The astonishing, beautiful new story for all readers of 10 and over from the bestselling and Costa-shortlisted author of TIME TRAVELLING WITH A HAMSTER.
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New Title
Radio Boy and the Revenge of Grandad
By: CHRISTIAN O'CONNELL
Debut sensation Christian O'Connell is back with more hilarious adventures of Spike, super-star radio DJ... and trouble-prone ordinary kid.
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