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 Question : Why haven't I received my e-mail order acknowledgement?
 Answer :
If you have not received your automated e-mail order acknowledgement within 24 hours of placing your order, the reason may be that:

a) You gave an incorrect e-mail address when you placed your order, and so our e-mail has not reached you;

b) Your mailbox is full and cannot receive our e-mails;

c) An e-mail filter is blocking our e-mails to you;

d) You deleted our e-mail by accident.

You may want to correct your e-mail address in your account, and check your spam folder. It may also help to add care@pickabook.co.uk to your list of approved e-mail addresses.

If you have not received your e-mail order acknowledgement within 24 hours of placing your order, you will still be able to follow the status of your order in the Order Status(es) area in your Account on our website.



If you have not received an e-mail order acknowledgement after 24 hours and your order is showing in the Order Status(es) area as 'Cancelled', this may be because:

a) You made an error in your order;

b) There is an error in your address details;

c) Your order has been stopped at one of the stages of our security checks.

If you would like to contact us about an order which we have cancelled, please e-mail care@pickabook.co.uk, remembering to quote your order reference.

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New Title
Special Forces Cadets 1: Siege
By: CHRIS RYAN
Jack will require all his skills just to stay alive as a Special Forces Cadet... A top-secret government programme needs a crack team of undercover military operators. Which is what happens when Jack Silver, Lukas Channing, Abby Asher and Sami Hakim are sent into an armed siege in an inner-city school .
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40% off selected Oxford Dictionaries
Oxford School Dictionary
By: OXFORD DICTIONARIES
This new edition of the bestselling Oxford School Dictionary (hardback) has contemporary, comprehensive vocabulary coverage, example sentences, and fascinating word origins. The dictionary supports students with their language and spelling skills, and helps with the transition from primary to secondary.
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Oxford Textbook Promotion
Oxford AQA History for GCSE: Germany 1890-1945: Democracy an...
By: J. A. CLOAKE, AARON WILKES
This Germany book is written specially to match the new 2016 AQA GCSE History specification, and is developed by an experienced head of history and an author with senior examining experience. Carefully designed features such as Interpretations, Practice Questions and Study Tips help students prepare for the new AQA exam questions.
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Winner WABA 2019
The Call
By: PEADAR O'GUILIN
Every teenager in Ireland is training to survive The Call. Not all of them will make it. This is their story.
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New Title
Our Castle by the Sea
By: LUCY STRANGE
England is at war. Growing up in a lighthouse, eleven-year old Pet''s world has been one of storms, secret tunnels and stories about sea monsters. But now the clifftops are a terrifying battleground, and her family is torn apart ...
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Berskshire Book Award Shorlisted
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Raintree Promotion
Honestly, Red Riding Hood Was Rotten!
By: TRISHA SPEED SHASKAN, GERALD GUERLAIS (ILLUS)
OF COURSE you think I did a horrible thing by eating Little Red Riding Hood and her granny. You don't know the other side of the story. Well, let me tell you...
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35% off Promotional Titles
Enchantee
By: GITA TRELEASE
Love. Magic. Revolution. A compellingly beautiful tale of magic, intrigue and deception, set against the backdrop of eighteenth-century Paris on the cusp of revolution.
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Raintree Graphic Novels at 30% off
Jak and the Magic Nano-beans: A Graphic Novel
By: CARL BOWEN, OMAR LOZANO (ILLUS)
Mom wants Jak to sell Cow for scrap, but Cow and Jak have become best friends. So instead of selling the rusty old robot for spare change, Jak strikes a bargain with the scrap collector: if Jak and Cow can visit the Cloud Kingdom via the Space Elevator and get hold of some magic nano-beans, Jak can keep Cow safe and sound.
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