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 Question : I didn't cancel my order. Why is it showing as 'Cancelled' or 'Cancelled by system'?
 Answer :
If your order is showing in the Order Status(es) area as 'Cancelled', even though you did not cancel it online, this may be because:

a) You have asked us by e-mail or telephone to cancel your order;

b) You have made an error in your order;

c) There is an error in your address details;

d) Your order has been stopped at one of the stages of our security checks.


If a line in your order is showing as 'Cancelled by system', the item has been cancelled automatically because it is not available for sale.

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Up to 35% off New Titles
Tiny Histories
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A witty guide to the seemingly insignificant coincidences, decisions and acts that have shaped British history.
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Paddington 2: The Story of the Movie
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Paddington returns for another fun-filled instalment of marmalade and mishaps in a star-studded new movie!
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