USING COUNSELLING SKILLS ON THE TELEPHONE AND IN COMPUTER-MEDIATED COMMUNICATION by Pete Sanders ( 9781898059752 )

Item Details

Title:

USING COUNSELLING SKILLS ON THE TELEPHONE AND IN COMPUTER-MEDIATED COMMUNICATION

By:

Pete Sanders

Format:

Paperback

List price:

£19.00

Our price:

£17.10

Discount:

10% off

You save:

£1.90

ISBN 10:

1898059756

ISBN 13:

9781898059752

Availability:

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Stock:

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Publisher:

PCCS BOOKS

Pub. date:

10 December, 2007

Edition:

3rd Revised edition

Pages:

170

Description:

Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.

Synopsis:

This popular book was the first UK published book on the use of counselling skills on the telephone and telephone counselling, written by an author well-known for his direct and accessible style. The second edition looked at research into counselling on the telephone, presented the story of a real-life agency and considered the impact of technology such as caller identification and freephone numbers on helping agencies. The forthcoming third edition brings this useful book up to date. Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint.

Publication:

Imprint:

PCCS Books

Returns:

Returnable

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