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Item Details
Title:
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CUSTOMER SERVICE SKILLS FOR SUCCESS
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By: |
Robert Lucas |
Format: |
Paperback / softback |
List price:
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£29.99 |
We currently do not stock this item, please contact the publisher directly for
further information.
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ISBN 10: |
0071277501 |
ISBN 13: |
9780071277501 |
Publisher: |
MCGRAW-HILL EDUCATION - EUROPE |
Pub. date: |
1 March, 2009 |
Edition: |
4 ed |
Pages: |
544 |
Description: |
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress. |
Illustrations: |
Illustrations |
Returns: |
Returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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