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Item Details
Title: LEGENDARY SERVICE: THE KEY IS TO CARE
By: Ken Blanchard, Victoria Halsey, Kathy Cuff
Format: Hardback

List price: £18.99
Our price: £13.86
Discount:
27% off
You save: £5.13
ISBN 10: 0071819045
ISBN 13: 9780071819046
Availability: Usually dispatched within 1-3 weeks.
 Delivery rates
Stock: Currently 0 available
Publisher: MCGRAW-HILL EDUCATION - EUROPE
Pub. date: 1 May, 2014
Series: Business Books
Pages: 176
Description: Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice.
Synopsis: Take Care of Your Customers - or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business - they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy - and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry.When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference - and customer service is everyone's job. Praise for Legendary Service: "Read this book and establish a service culture in your organization." (Horst Schulze, Chairman/CEO, Capella Hotel Group). "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service - it's everyone, always." (Mark King, CEO and President, Taylor Made Golf). "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." (Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules)."Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." (Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV). "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt - right now - today!" (John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo). "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." (Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit).
Publication: US
Imprint: McGraw-Hill Professional
Returns: Returnable
Some other items by this author:
!CIERRE LAS BRECHAS! (HB)
# CORPORATE CULTURE TWEET BOOK01
1001 WAYS TO ENERGIZE EMPLOYEES
4TH SECRET OF THE ONE MINUTE MANAGER (HB)
A PEACOCK IN THE LAND OF PENGUINS
A PEACOCK IN THE LAND OF PENGUINS (PB)
ALLIGNED THINKING (HB)
AND DIGNITY FOR ALL (HB)
BLUEPRINT FOR SUCCESS (PB)
BUILT TO SERVE: HOW TO DRIVE THE BOTTOM LINE WITH PEOPLE-FIRST PRACTICES (HB)
COLLABORATION BEGINS WITH YOU
COLLABORATION BEGINS WITH YOU
COLLABORATION BEGINS WITH YOU (HB)
COLLABORATION BEGINS WITH YOU (PB)
COLLABORATION BEGINS WITH YOU: BE A SILO (PB)
CUSTOMER MANIA! (PB)
CUSTOMER MANIA! (PB)
DARWINIAN CONSERVATISM (PB)
DER ZIMMERMANN
DER ZIMMERMANN
ECONOMICS OF SAINTHOOD
EL MANAGER PUNTUAL Y CERTERO (HB)
EL NUEVO MANAGER AL MINUTO (HB)
EMPOWERMENT TAKES MORE THAN A MINUTE
EMPOWERMENT TAKES MORE THAN A MINUTE (PB)
FIND A BROKEN WALL
FIND A BROKEN WALL
FISH! (CD)
FISH! (HB)
FIT AT LAST
FIT AT LAST (PB)
FIT AT LAST: LOOK AND FEEL BETTER ONCE AND FOR ALL (HB)
FULL STEAM AHEAD!
FULL STEAM AHEAD!
FULL STEAM AHEAD! (1 VOLUME SET) (PB)
FULL STEAM AHEAD!: UNLEASH THE POWER OF (PB)
FULL STEAM AHEAD!: UNLEASH THE POWER OF VISION IN YOUR COMPANY AND YOUR LIFE (HB)
GENEROSITY FACTOR (HB)
GENEROSITY FACTORTM AMS (HB)
GO TEAM!
GO TEAM! (PB)
GO TEAM! (PB)
GREAT LEADERS GROW
GREAT LEADERS GROW (HB)
GREAT LEADERS GROW (PB)
GREAT LEADERS GROW: BECOMING A LEADER FO (PB)
HELPING PEOPLE WIN AT WORK (HB)
HIGH FIVE! (HB)
INTRODUCTION TO BUSINESS (BUNDLE) (PB)
IT ONLY HURTS WHEN I LISTEN
IT''S NOT JUST WHO YOU KNOW (PB)
KNOW CAN DO!
KNOW CAN DO! 16PT LARGE PRINT EDITION (PB)
KNOW CAN DO! (HB)
KNOW CAN DO! (PB)
LAS 3 CLAVES PARA EL EMPOWERMENT: COMO DAR PODER PARA LIBERAR LA CAPACIDAD DE LAS PERSONAS Y LOGRAR QUE DEN LO MEJOR DE SI (PB)
LEAD LIKE JESUS
LEAD LIKE JESUS (CD)
LEAD LIKE JESUS (PB)
LEAD LIKE JESUS FOR CHURCHES (PB)
LEAD LIKE JESUS REVISITED
LEAD LIKE JESUS REVISITED (PB)
LEAD WITH LUV
LEAD WITH LUV (HB)
LEAD YOUR FAMILY LIKE JESUS
LEAD YOUR FAMILY LIKE JESUS (HB)
LEAD YOUR FAMILY LIKE JESUS (PB)
LEAD YOUR FAMILY LIKE JESUS GROUP EXPERIENCE
LEAD YOUR FAMILY LIKE JESUS GROUP EXPERIENCE, PARTICIPANT'S GUIDE (PB)
LEADERSHIP AND THE ONE MINUTE MANAGER UPDATED ED (HB)
LEADING AT A HIGHER LEVEL
LEADING AT A HIGHER LEVEL (HB)
LEADING AT A HIGHER LEVEL (PB)
LEADING AT A HIGHER LEVEL (PB)
LIDER COMO JESUS
MANAGING BY VALUES (PB)
MASTERFUL LEADERSHIP (CD)
MENTORIA AL MINUTO (HB)
MILLER'S BOLT (PB)
MULLIGAN
MULLIGAN (PB)
N LEIER SOOS JESUS
N LEIER SOOS JESUS
NEW ONE MINUTE MANAGER CD (CD)
ON-TIME, ON-TARGET MANAGER (HB)
ONE MINUTE ENTREPRENEUR (PB)
ONE MINUTE GOLFER (HB)
ONE MINUTE MANAGER BALANCES WORK AND LIFE
ONE MINUTE MANAGER BUILDS HIGH PERFORMING TEAMS (HB)
ONE MINUTE MANAGER MEETS THE MONKEY, THE (HB)
ONE MINUTE MENTORING
ONE MINUTE MENTORING
ONE MINUTE MENTORING
ONE MINUTE MENTORING
ONE MINUTE MENTORING (PB)
PLAY TO WIN!
POWER OF ETHICAL MANAGEMENT (HB)
PRACTICING GREATNESS
PRACTICING GREATNESS
PRACTICING GREATNESS
PRACTICING GREATNESS (HB)
QUIEN MATO AL CAMBIO? (HB)
RAVING FANS (HB)
REFERRAL OF A LIFETIME (PB)
REFIRE! DON''T RETIRE: MAKE THE REST OF Y (PB)
REFIRE! DON'T RETIRE
REFIRE! DON'T RETIRE
REFIRE! DON'T RETIRE (PB)
REFIRE! DON'T RETIRE: MAKE THE REST OF YOUR LIFE THE BEST OF YOUR LIFE (HB)
ROADMAP TO SUCCESS (PB)
SECRET (PB)
SEGUNDAS OPORTUNIDADES
SELF LEADERSHIP AND THE ONE MINUTE MANAGER
SELF LEADERSHIP AND THE ONE MINUTE MANAGER (PB)
SELF LEADERSHIP AND THE ONE MINUTE MANAGER (PB)
SELF LEADERSHIP AND THE ONE MINUTE MANAGER REVISED EDITION
SELF LEADERSHIP AND THE ONE MINUTE MANAGER REVISED EDITION (HB)
SERVANT LEADER
SERVANT LEADER (HB)
SERVANT LEADERSHIP IN ACTION (HB)
SERVANT LEADERSHIP IN ACTION: HOW YOU CA (PB)
SIMPLE TRUTHS OF LEADERSHIP (HB)
SIMPLE TRUTHS OF LEADERSHIP PLAYBOOK (HB)
SIMPLE TRUTHS OF SERVICE (HB)
SIMPLE TRUTHS OF SERVICE (HB)
SMART LEADERSHIP: INSPIRATION AND WISDOM TO SHARPEN YOUR LEADERSHIP (PB)
TEACH YOUR TEAM TO FISH (PB)
TEACH YOUR TEAM TO FISH (PB)
THE 3 KEYS TO EMPOWERMENT
THE 3 KEYS TO EMPOWERMENT (1 VOLUME SET) (PB)
THE CARPENTER
THE CARPENTER
THE CARPENTER (HB)
THE DEED (PB)
THE ENERGY BUS
THE ENERGY BUS
THE ENERGY BUS
THE ENERGY BUS (PB)
THE FUNCTIONAL APPROACH TO HYPOTHYROIDISM (PB)
THE GENEROSITY FACTOR (PB)
THE GREATER GOAL: CONNECTING PURPOSE AND PERFORMANCE (PB)
THE HEART OF A LEADER (PB)
THE JOY MODEL
THE JOY MODEL (HB)
THE JOY MODEL (PB)
THE LEADER WITHIN (HB)
THE LEADERSHIP JOURNEY
THE LEADERSHIP JOURNEY
THE LEADERSHIP JOURNEY (HB)
THE MOST LOVING PLACE IN TOWN
THE MOST LOVING PLACE IN TOWN
THE MOST LOVING PLACE IN TOWN: A MODERN (PB)
THE MULLIGAN
THE MULLIGAN (HB)
THE MULLIGAN (HB)
THE MULLIGAN (PB)
THE ON-TIME, ON-TARGET MANAGER
THE ON-TIME, ON-TARGET MANAGER (PB)
THE ONE MINUTE APOLOGY (PB)
THE ONE MINUTE ENTREPRENEUR (PB)
THE ONE MINUTE MANAGER (CD)
THE ONE MINUTE MANAGER AUDIO COLLECTION (CD)
THE ONE MINUTE MANAGER BALANCES WORK AND LIFE (PB)
THE ONE MINUTE MANAGER MEETS THE MONKEY (PB)
THE ONE MINUTE NEGOTIATOR: SIMPLE STEPS TO REACH BETTER AGREEMENTS (HB)
THE POWER OF TOTAL COMMITMENT
THE POWER OF TOTAL COMMITMENT
THE REASON WHY
THE REFERRAL OF A LIFETIME
THE REFERRAL OF A LIFETIME
THE REFERRAL OF A LIFETIME (PB)
THE SECRET
THE SECRET
THE SECRET
THE SECRET (HB)
THE SECRET (HB)
THE SECRET (PB)
THE SECRET OF TEAMS: WHAT GREAT TEAMS KNOW AND DO (HB)
THE SECRET: WHAT GREAT LEADERS KNOW AND DO (HB)
THE SERVING LEADER
THE SERVING LEADER
THE SERVING LEADER: 5 POWERFUL ACTIONS THAT WILL TRANSFORM YOUR TEAM, YOUR BUSINESS AND YOUR COMMUNITY (PB)
THE SYSTEM (HB)
TRUST WORKS
TRUST WORKS
TRUST WORKS (PB)
TRUST WORKS (PB)
TRUST WORKS! (HB)
UN LIDER COMO JESUS
UN LIDER COMO JESUS (PB)
WHALE DONE PARENTING (PB)
WHALE DONE PARENTING: HOW TO MAKE PARENTING A POSITIVE EXPERIENCE FOR YOU AND YOUR KIDS (PB)
WHALE DONE! (PB)
WHALE DONE! (PB)
WHO KILLED CHANGE?
WHO KILLED CHANGE?
WHO KILLED CHANGE? (HB)
WHO KILLED CHANGE? (PB)
WHY MOTIVATING PEOPLE DOESN'T WORK...AND WHAT DOES: THE NEW SCIENCE OF LEADING, ENERGIZING, AND ENGAGING (HB)
YOU ARE WHAT YOU BELIEVE

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