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Item Details
| Title:
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EFFECTIVE USER SUPPORT
HOW TO MANAGE THE IT HELPDESK |
| By: |
Noel Bruton |
| Format: |
Paperback |
| List price:
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£24.95 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0077079531 |
| ISBN 13: |
9780077079536 |
| Publisher: |
MCGRAW-HILL EDUCATION - EUROPE |
| Pub. date: |
1 January, 1995 |
| Pages: |
256 |
| Description: |
This text provides a hands-on guide to managing an IT support helpdesk. Useful tools for measuring productivity and skills are included, such as a product knowledge matrix which should help managers assess the expertise of their department for every product. It also covers international helpdesks. |
| Synopsis: |
This book provides a hands-on guide to managing the help desk from every aspect. It includes a lot of usable tools for the harassed manager such as a product knowledge matrix which should help the manager assess the expertise for their department for every product, and guides to measuring telephone manner and productivity. The book also covers international help-desks, and gives tools for measuring productivity and skills and features ten key steps for successful support. |
| Illustrations: |
19ill. |
| Publication: |
UK |
| Imprint: |
McGraw-Hill Publishing Co. |
| Returns: |
Non-returnable |
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