GLOBAL SERVICES OUTSOURCING by Ronan McIvor ( 9780521765466 ) - Books & Audio Books at Pickabook.co.uk

Item Details

Title:

GLOBAL SERVICES OUTSOURCING

By:

Ronan McIvor

Format:

Hardback

List price:

£52.99

Our price:

£46.37

Discount:

12.5% off

You save:

£6.62

ISBN 10:

0521765463

ISBN 13:

9780521765466

Availability:

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Stock:

Currently 0 available

Publisher:

CAMBRIDGE UNIVERSITY PRESS

Pub. date:

22 July, 2010

Pages:

298

Description:

This book explores the implications of planning, implementing and managing services outsourcing arrangements.

Synopsis:

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

Illustrations:

28 b/w illus. 30 tables

Publication:

Imprint:

Cambridge University Press

Returns:

Returnable

Some other items by this author:

A STUDY OF PERFORMANCE MEASUREMENT IN THE OUTSOURCING DECISION

A STUDY OF PERFORMANCE MEASUREMENT IN THE OUTSOURCING DECISION (PB)

EMPLOYING BUSINESS IMPROVEMENT TECHNIQUES TO IMPROVE PERFORMANCE AND REDUCE RISK IN SERVICES OUTSOURCING (PB)

GLOBAL SERVICES OUTSOURCING