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Item Details
| Title:
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FOUNDATIONS OF SERVICE LEVEL MANAGEMENT
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| By: |
Wayne Morris, Rick Sturm |
| Format: |
Paperback |
| List price:
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£25.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0672317435 |
| ISBN 13: |
9780672317439 |
| Publisher: |
PEARSON EDUCATION (US) |
| Pub. date: |
5 April, 2000 |
| Pages: |
288 |
| Description: |
PLEASE PROVIDE COURSE INFORMATION PLEASE PROVIDE |
| Synopsis: |
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management. Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/ |
| Publication: |
US |
| Imprint: |
Sams Publishing |
| Returns: |
Returnable |
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