| Title:
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OAKLAND ON QUALITY MANAGEMENT
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| By: |
John S. Oakland |
| Format: |
Hardback |
| List price:
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£87.99 |
| Our price: |
£79.19 |
| Discount: |
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| You save:
|
£8.80 |
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| ISBN 10: |
0750657413 |
| ISBN 13: |
9780750657419 |
| Availability: |
Usually dispatched within 1-3 weeks.
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| Stock: |
Currently 0 available |
| Publisher: |
TAYLOR & FRANCIS LTD |
| Pub. date: |
11 May, 2004 |
| Edition: |
3rd Revised edition |
| Pages: |
488 |
| Description: |
Chows managers how to implement a Total Quality Management strategy in all activities and thereby achieve top quality performance overall. This book addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. |
| Synopsis: |
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues. |
| Illustrations: |
black & white illustrations |
| Publication: |
UK |
| Imprint: |
Butterworth-Heinemann Ltd |
| Returns: |
Returnable |