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Item Details
| Title:
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SERVICE MANAGEMENT IN COMPUTING AND TELECOMMUNICATIONS
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| By: |
Richard Hallows |
| Format: |
Hardback |
| List price:
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£64.00 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0890066760 |
| ISBN 13: |
9780890066768 |
| Publisher: |
ARTECH HOUSE PUBLISHERS |
| Pub. date: |
1 December, 1995 |
| Series: |
Telecommunications Library |
| Pages: |
140 |
| Description: |
Describes all aspects of service provision, and includes guidelines for negotiating a service-level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. |
| Synopsis: |
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services. |
| Illustrations: |
black & white illustrations |
| Publication: |
US |
| Imprint: |
Artech House Publishers |
| Returns: |
Non-returnable |
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