| Title:
|
THE QUALITY BUSINESS
QUALITY ISSUES IN THE SMALLER FIRM |
| By: |
Robert Blackburn, James Curran, Julian North |
| Format: |
Electronic book text |
| List price:
|
£110.00 |
|
We currently do not stock this item, please contact the publisher directly for
further information.
|
|
|
|
|
|
| ISBN 10: |
1134758030 |
| ISBN 13: |
9781134758036 |
| Publisher: |
TAYLOR & FRANCIS LTD |
| Pub. date: |
7 February, 2002 |
| Series: |
Routledge Studies in Small Business |
| Synopsis: |
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control. |
| Publication: |
UK |
| Imprint: |
Routledge |
| Returns: |
Non-returnable |