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Item Details
| Title:
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MANAGING THE MONKEY
HOW TO DEFUSE THE CONFLICTS THAT CAN LEAD TO VIOLENCE IN THE WORKPLACE |
| By: |
Mark Dawes, Denise Winn |
| Format: |
Paperback |
| List price:
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£9.95 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1899398023 |
| ISBN 13: |
9781899398027 |
| Publisher: |
HUMAN GIVENS PUBLISHING LTD |
| Pub. date: |
30 November, 1999 |
| Pages: |
148 |
| Description: |
One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely. |
| Synopsis: |
One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely. |
| Publication: |
UK |
| Imprint: |
Human Givens Publishing Ltd |
| Returns: |
Returnable |
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