 |
|
|
Item Details
| Title:
|
THE NEXT AVAILABLE OPERATOR
MANAGING HUMAN RESOURCES IN INDIAN BUSINESS PROCESS OUTSOURCING INDUSTRY |
| By: |
Bob Russell (Editor), Mohan Thite (Editor) |
| Format: |
Electronic book text |
| List price:
|
£23.99 |
|
We believe that this item is permanently unavailable, and so we cannot source
it.
|
|
|
|
|
|
| ISBN 10: |
813210126X |
| ISBN 13: |
9788132101260 |
| Publisher: |
SAGE PUBLICATIONS INDIA PVT LTD |
| Pub. date: |
4 February, 2009 |
| Pages: |
340 |
| Description: |
India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This book features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. |
| Synopsis: |
India, often referred to as the `electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship.This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. Apart from presenting a front-line picture of employment relations and HRM in India, this book also provides the stakeholders' perspectives by focusing on the motives, strategic opportunities and constraints confronting management practitioners, trade unions and employees. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry also investigates the similarities and differences between Indian call centres and those located in the United States, United Kingdom, Canada and Australia.This volume is a must read for management practitioners, students and academics who seek a comprehensive understanding of HRM in Indian call centres. |
| Publication: |
India |
| Imprint: |
SAGE India |
| Returns: |
Non-returnable |
|
|
|
 |
Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
|
|
|
|
|
|
|
|
|
|
|