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Help
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My Account & Order Status
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| Question : |
I didn't cancel my order. Why is it showing as 'Cancelled' or 'Cancelled by system'? |
| Answer
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If your order is showing in the Order Status(es) area as 'Cancelled', even though you did not cancel it online, this may be because:
a) You have asked us by e-mail or telephone to cancel your order;
b) You have made an error in your order;
c) There is an error in your address details;
d) Your order has been stopped at one of the stages of our security checks.
If a line in your order is showing as 'Cancelled by system', the item has been cancelled automatically because it is not available for sale.
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