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Your search for "
SERIES like 'Ichor Business Books'
" has produced
13 results.
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1.
Motivating Customer Service Employees
(Paperback)
A Hands-on Guide to Help You Improve Morale, Motivation and Productivity in Your Customer Service Department
By:
Leslie Hansen Harps
Purdue University Press
Published:
31/10/1998
This hands-on guide is designed to motivate customer service representatives and improve morale and productivity in customer service departments.
In Stock:
None
List Price:
£36.95
2.
Niche Strategies for Downtown Revitalization
(Paperback)
A Hands-on Guide to Developing, Strengthening and Marketing Niches
By:
N.David Milder
Purdue University Press
Published:
31/10/1998
Does your downtown have a cluster of business providing specific products or services? Does it have a particular group of customers? Then you have a "downtown niche" - one of the most powerful tools...
In Stock:
None
List Price:
£68.95
3.
SkillSharpener
(Loose-leaf)
Training for the Frontline
v. 1
By:
Customer Communicator, Customer Communicator
Purdue University Press
Published:
31/10/1998
The first of two volumes, this text provides 19 half-hour interactive training sessions designed to improve the performance and skills of frontline sales representatives. The book includes role play...
In Stock:
None
List Price:
£39.50
4.
SkillSharpener
(Loose-leaf)
Training for the Frontline
v. 2
By:
Purdue University
Purdue University Press
Published:
31/10/1998
The second of two volumes, this text provides 19 half-hour interactive training sessions designed to improve the performance and skills of frontline sales representatives. The book includes role pla...
In Stock:
None
List Price:
£39.50
5.
Listening to the Voice of the Customer
(Paperback)
16 Steps to a Successful Customer Satisfaction Measurement Program
By:
Jon Anton
Purdue University Press
Published:
31/12/1997
A step-by-step guide to customer satisfaction measurement. The author uses his own experience to advise on the design, implementation and analysis of a program.
In Stock:
None
List Price:
£41.95
6.
Downtown Parking Made Easy
(Hardback)
6 Steps to Improve the Quality and Quantity of Downtown Parking
By:
Mary Barr
Purdue University Press
Published:
31/10/1998
In Stock:
None
List Price:
£20.50
7.
Guide to Customer Service Teams
(Paperback)
Nine Steps to Improving Productivity and Service with Teams
By:
Susan Hash
Purdue University Press
Published:
31/10/1998
Through step-by-step instructions, this text demonstrates how to build a team-based customer service department. Based on the experiences of best-practice companies, the book aims to help create a t...
In Stock:
None
List Price:
£31.50
8.
Funding Downtown Promotions
(Hardback)
5 Key Steps to Funding and Managing Downtown Promotions
By:
Mary Barr
Purdue University Press
Published:
31/10/1998
This guide shows reader hows to raise the money needed for downtown marketing and promotions. It also advises on how to make the money raised go further with sponsorships, vendor fees, co-op adverti...
In Stock:
None
List Price:
£34.50
9.
Call Center Benchmarking
(Paperback)
Deciding If Good is Good Enough
By:
Jon Anton, David Gustin
Purdue University Press
Published:
30/04/2000
Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value...
In Stock:
None
List Price:
£16.95
10.
Plan to Win
(Paperback)
Definitive Guide to Business Processes
By:
John Garside
Purdue University Press
Provides a clear and practical approach to creating and implementing cost-effective business processes. Focusing on key elements of the robust business plan, the book defines the core business proce...
In Stock:
None
List Price:
£27.50
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