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Item Details
| Title:
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KAIZEN STRATEGIES FOR CUSTOMER CARE
HOW TO CREATE A POWERFUL CUSTOMER CARE PROGRAM AND MAKE IT WORK |
| By: |
Pat Wellington |
| Format: |
Paperback |
| List price:
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£35.00 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
027361472X |
| ISBN 13: |
9780273614722 |
| Publisher: |
PEARSON EDUCATION LIMITED |
| Pub. date: |
27 October, 1995 |
| Series: |
Financial Times Series |
| Pages: |
256 |
| Description: |
When married to a customer service strategy, "Kaizen" should enrich the process of satisfying customers. Providing nine principles, the reader is given a proven framework for implementing a successful customer service strategy. |
| Synopsis: |
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." - Cannon Ltd.A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen. |
| Publication: |
UK |
| Imprint: |
Financial Times Prentice Hall |
| Returns: |
Non-returnable |
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