MANAGING TO IMPROVE PUBLIC SERVICES by Jean Hartley (Editor), Cam Donaldson (Editor), Chris Skelcher (Editor) ( 9780521866415 )

Item Details

Title:

MANAGING TO IMPROVE PUBLIC SERVICES

By:

Jean Hartley (Editor), Cam Donaldson (Editor), Chris Skelcher (Editor)

Format:

Hardback

List price:	£100.00
We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10:

0521866413

ISBN 13:

9780521866415

Publisher:

CAMBRIDGE UNIVERSITY PRESS

Pub. date:

1 October, 2008

Pages:

316

Description:

A group of leading social science and management specialists show how management can be harnessed to improve public services.

Synopsis:

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.

Illustrations:

1 b/w illus. 18 tables

Publication:

Imprint:

Cambridge University Press

Returns:

Returnable

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