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Item Details
Title:
CUSTOMER-CENTRIC PROJECT MANAGEMENT
By:
Elizabeth Harrin
Format:
Hardback
List price:
£180.00
Our price:
£162.00
Discount:
10
% off
You save:
£18.00
ISBN 10:
1138461024
ISBN 13:
9781138461024
Availability:
Usually dispatched within 1-3 weeks.
Delivery rates
Stock:
Currently
0
available
Publisher:
TAYLOR & FRANCIS LTD
Pub. date:
28 June, 2017
Synopsis:
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ?value? actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can?t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Publication:
UK
Imprint:
Routledge
Returns:
Returnable
Some other items by this author:
COLLABORATION TOOLS FOR PROJECT MANAGERS (PB)
CUSTOMER-CENTRIC PROJECT MANAGEMENT
CUSTOMER-CENTRIC PROJECT MANAGEMENT
CUSTOMER-CENTRIC PROJECT MANAGEMENT
CUSTOMER-CENTRIC PROJECT MANAGEMENT
CUSTOMER-CENTRIC PROJECT MANAGEMENT (PB)
MANAGING MULTIPLE PROJECTS
MANAGING MULTIPLE PROJECTS (HB)
MANAGING PROJECT BUDGETS
MANAGING PROJECT BUDGETS
MANAGING PROJECT BUDGETS
MANAGING PROJECT PLANS
MANAGING PROJECT PLANS
MANAGING PROJECT PLANS
MANAGING PROJECT SCOPE
MANAGING PROJECT SCOPE
MANAGING PROJECT SCOPE
MANAGING PROJECT TEAMS
MANAGING PROJECT TEAMS
MANAGING PROJECT TEAMS
MANAGING YOURSELF
MANAGING YOURSELF
MANAGING YOURSELF
PROJECT MANAGEMENT IN THE REAL WORLD
PROJECT MANAGEMENT IN THE REAL WORLD
PROJECT MANAGER (PB)
SHORTCUTS TO SUCCESS
SHORTCUTS TO SUCCESS
SHORTCUTS TO SUCCESS
SHORTCUTS TO SUCCESS (PB)
SOCIAL MEDIA FOR PROJECT MANAGERS (PB)
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