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Item Details
| Title:
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NVQ/SVQ
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| Volume: |
Level 2 |
| By: |
Sally Bradley |
| Format: |
Paperback |
| List price:
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£32.49 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
0435046896 |
| ISBN 13: |
9780435046897 |
| Publisher: |
PEARSON EDUCATION LIMITED |
| Pub. date: |
3 March, 2011 |
| Pages: |
288 |
| Description: |
Brand new, full-colour Candidate Handbook with accompanying website to support the new Customer Service standards at Level 2. |
| Synopsis: |
* Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. * Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills. * Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. * Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career. * Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best. * Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR and VTCT. |
| Illustrations: |
col. Illustrations |
| Publication: |
UK |
| Imprint: |
Heinemann |
| Returns: |
Returnable |
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