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Item Details
| Title:
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CUSTOMER SERVICE SKILLS FOR SUCCESS
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| By: |
Robert W. Lucas |
| Format: |
Paperback |
| List price:
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£32.99 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
0071315926 |
| ISBN 13: |
9780071315920 |
| Publisher: |
MCGRAW-HILL EDUCATION - EUROPE |
| Pub. date: |
1 February, 2011 |
| Edition: |
5th Revised edition |
| Pages: |
320 |
| Description: |
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. |
| Synopsis: |
"Customer Service: Skills for Success" features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. |
| Publication: |
US |
| Imprint: |
McGraw Hill Higher Education |
| Returns: |
Returnable |
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