Title:
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INFORMATION TECHNOLOGY IN THE SERVICE SOCIETY
A TWENTY-FIRST CENTURY LEVER |
By: |
Committee to Study the Impact of Information Technology on the , Computer Science and Telecommunications Board, National Research Council |
Format: |
Paperback |

List price:
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£19.99 |
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ISBN 10: |
0309048761 |
ISBN 13: |
9780309048767 |
Publisher: |
NATIONAL ACADEMIES PRESS |
Pub. date: |
1 January, 1994 |
Pages: |
288 |
Description: |
Examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have implemented information technology, examining the impact of management actions and styles on the perceived benefits of information technology in services. |
Synopsis: |
Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services. |
Publication: |
US |
Imprint: |
National Academies Press |
Returns: |
Returnable |