CUSTOMER SERVICE IN LIBRARIES by Charles Harmon (Editor), Michael Messina (Editor) ( 9780810887480 )

Item Details

Title:

CUSTOMER SERVICE IN LIBRARIES
BEST PRACTICES

By:

Charles Harmon (Editor), Michael Messina (Editor)

Format:

Paperback

List price:

£56.00

Our price:

£50.40

Discount:

10% off

You save:

£5.60

ISBN 10:

0810887487

ISBN 13:

9780810887480

Availability:

Usually dispatched within 1-3 weeks.

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Stock:

Currently 0 available

Publisher:

SCARECROW PRESS

Pub. date:

13 February, 2013

Series:

Best Practices in Library Services

Pages:

118

Synopsis:

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

Illustrations:

Illustrations

Publication:

Imprint:

Scarecrow Press

Returns:

Returnable

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