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Item Details
| Title:
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MANAGING KNOCK YOUR SOCKS OFF SERVICE
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| By: |
Chip R. Bell, Ron Zemke |
| Format: |
Paperback |
| List price:
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£14.99 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
0814432042 |
| ISBN 13: |
9780814432044 |
| Publisher: |
AMACOM |
| Pub. date: |
1 May, 2013 |
| Edition: |
3rd edition |
| Pages: |
256 |
| Description: |
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back - and those who don't soon discover that word spreads fast. This title shows managers and supervisors how to: find and retain service-oriented people; understand customer needs, expectations and desires; and more. |
| Synopsis: |
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back-and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: * Find and retain service-oriented people * Understand customer needs, expectations and desires * Build a service vision * Design a user-friendly service delivery process * Involve and inspire employees * Recognize and reward good performance The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset. |
| Illustrations: |
Illustrations |
| Publication: |
US |
| Imprint: |
Amacom |
| Returns: |
Returnable |
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