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Item Details
Title: BUILDING OPERATIONAL EXCELLENCE
IT PEOPLE AND PROCESS BEST PRACTICES
By: Dale Kutnick, Bruce Allen
Format: Paperback

List price: £31.49


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 0974364975
ISBN 13: 9780974364971
Publisher: INTEL PRESS
Pub. date: 1 March, 2004
Pages: 219
Synopsis: Running an effective and efficient IT organization goes beyond just having the right technology in place, and this book addresses how and why IT organizations must have effective ways to meet increased workloads, manage staff levels, and collaborate more effectively with business units. Valuable insight is provided into organizing IT people and processes and improving end-to-end management of critical resources. Techniques of analysis, assessment, and change management that help create the center of excellence are discussed, and techniques for implementing meaningful metrics to drive and demonstrate the business value of IT are offered.
Illustrations: illustrations
Publication: US
Imprint: Intel Press
Returns: Returnable
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