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Item Details
| Title:
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BUILDING OPERATIONAL EXCELLENCE
IT PEOPLE AND PROCESS BEST PRACTICES |
| By: |
Dale Kutnick, Bruce Allen |
| Format: |
Paperback |
| List price:
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£31.49 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0974364975 |
| ISBN 13: |
9780974364971 |
| Publisher: |
INTEL PRESS |
| Pub. date: |
1 March, 2004 |
| Pages: |
219 |
| Synopsis: |
Running an effective and efficient IT organization goes beyond just having the right technology in place, and this book addresses how and why IT organizations must have effective ways to meet increased workloads, manage staff levels, and collaborate more effectively with business units. Valuable insight is provided into organizing IT people and processes and improving end-to-end management of critical resources. Techniques of analysis, assessment, and change management that help create the center of excellence are discussed, and techniques for implementing meaningful metrics to drive and demonstrate the business value of IT are offered. |
| Illustrations: |
illustrations |
| Publication: |
US |
| Imprint: |
Intel Press |
| Returns: |
Returnable |
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