INCIDENT MANAGEMENT FOR OPERATIONS by Rob Schnepp, Ron Vidal, Chris Hawley ( 9781491917626 )

Item Details

Title:

INCIDENT MANAGEMENT FOR OPERATIONS

By:

Rob Schnepp, Ron Vidal, Chris Hawley

Format:

Paperback

List price:

£31.99

Our price:

£23.35

Discount:

27% off

You save:

£8.64

ISBN 10:

1491917628

ISBN 13:

9781491917626

Availability:

Usually dispatched within 1-2 days.

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Stock:

Currently 2 available

Publisher:

O'REILLY MEDIA, INC, USA

Pub. date:

25 June, 2017

Pages:

160

Description:

This practical book shows you how to apply the same response methodology to your own IT operation. You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain.

Synopsis:

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded

Publication:

Imprint:

O'Reilly Media, Inc, USA

Returns:

Returnable

Some other items by this author:

HAZARDOUS MATERIALS (HB)

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HAZARDOUS MATERIALS INCIDENTS (PB)

HAZARDOUS MATERIALS: MANAGING THE INCIDENT (PB)

LOST WORLD

OPERATION STARGAZER (PB)