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Item Details
| Title:
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SIAM/MSI
AN INTRODUCTION TO SERVICE INTEGRATION AND MANAGEMENT/ MULTI-SOURCING INTEGRATION FOR IT SERVICE MANAGEMENT |
| By: |
IT Governance Institute (Editor) |
| Format: |
Paperback |
| List price:
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£9.95 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1849288518 |
| ISBN 13: |
9781849288514 |
| Publisher: |
IT GOVERNANCE PUBLISHING |
| Pub. date: |
18 November, 2016 |
| Pages: |
72 |
| Description: |
This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment. |
| Synopsis: |
IT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by internal IT personnel. Historically, IT organizations have outsourced their service provision to a single managed service provider. In today's competitive marketplace, however, many are focusing on their core activities and relying on the support of a multi-sourcing model. SIAM/MSI - An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explores the various characteristics of this IT operating model. |
| Publication: |
UK |
| Imprint: |
IT Governance Publishing |
| Returns: |
Non-returnable |
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