SERVICE MANAGEMENT PRINCIPLES FOR HOSPITALITY & TOURISM IN THE AGE OF DIGITAL TECHNOLOGY by Jay Kandampully ( 9781915097705 )

Item Details

Title:

SERVICE MANAGEMENT PRINCIPLES FOR HOSPITALITY & TOURISM IN THE AGE OF DIGITAL TECHNOLOGY

By:

Jay Kandampully

Format:

Paperback

List price:

£37.99

Our price:

£34.19

Discount:

10% off

You save:

£3.80

ISBN 10:

1915097703

ISBN 13:

9781915097705

Availability:

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Stock:

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Publisher:

GOODFELLOW PUBLISHERS LTD

Pub. date:

30 April, 2024

Edition:

Language:

English

Description:

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers'' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

Returns:

Returnable

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