 |
|
|
Item Details
| Title:
|
ITSM PROCESS ASSESSMENT SUPPORTING ITIL
|
| By: |
Barafort Beatrix, Valerie Betry, Stephane Cortina |
| Format: |
Paperback |
| List price:
|
£43.50 |
|
We currently do not stock this item, please contact the publisher directly for
further information.
|
|
|
|
|
|
| ISBN 10: |
9087535643 |
| ISBN 13: |
9789087535643 |
| Publisher: |
VAN HAREN PUBLISHING |
| Pub. date: |
30 December, 2009 |
| Series: |
Best Practice Series |
| Pages: |
234 |
| Synopsis: |
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000.This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences. |
| Illustrations: |
black & white illustrations, colour illustrations, tables, figures |
| Publication: |
Netherlands |
| Imprint: |
van Haren Publishing |
| Returns: |
Returnable |
|
|
|
 |
|
|
|
|
|
No Cheese, Please!
A fun picture book for children with food allergies - full of friendship and super-cute characters!Little Mo the mouse is having a birthday party.
|
My Brother Is a Superhero
Luke is massively annoyed about this, but when Zack is kidnapped by his arch-nemesis, Luke and his friends have only five days to find him and save the world...
|
|
|
|
|