| Title:
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CUSTOMER SERVICE
EMPOWERMENT AND ENTRAPMENT |
| By: |
Andrew Sturdy (Editor), Irena Grugulis (Editor), Hugh Willmott (Editor) |
| Format: |
Paperback |
| List price:
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£55.99 |
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| ISBN 10: |
0333946073 |
| ISBN 13: |
9780333946077 |
| Publisher: |
PALGRAVE MACMILLAN |
| Pub. date: |
29 March, 2001 |
| Series: |
Critical Perspectives on Work and Organisations |
| Pages: |
240 |
| Description: |
Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. |
| Synopsis: |
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners. |
| Illustrations: |
240 p. |
| Publication: |
UK |
| Imprint: |
Palgrave Macmillan |
| Returns: |
Non-returnable |