CASE STUDIES IN ROOMS OPERATIONS AND MANAGEMENT by Jeremy Huyton, Sue Baker ( 9781862504820 )

Item Details

Title:

CASE STUDIES IN ROOMS OPERATIONS AND MANAGEMENT

By:

Format:

Paperback

List price:	£25.25
We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10:

1862504822

ISBN 13:

9781862504820

Publisher:

HOSPITALITY PRESS

Pages:

360

Description:

In the absence of actual experience in rooms management and front-of-office service, this book of case studies offers students an alternative. The book is divided into three parts, and each case study can be followed through in a logical and coherent fashion.

Synopsis:

Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service. In the absence of actual experience in rooms management and front-of-office service, this book of case studies offers students an alternative. The book is divided into three parts, and each case study can be followed through in a logical and coherent fashion. In Part I, the case study is presented and questions are posed. Having thought about the questions, the reader can then turn to Part II and read the authors' teaching notes on the questions posed. Part III presents a test case study of the same type (this time without teaching notes) to enable readers to assess their knowledge and skills in the topics under consideration.

Illustrations:

glossary, index

Publication:

Australia

Imprint:

Hospitality Press

Returns:

Non-returnable

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