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Item Details
| Title:
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SIX SIGMA FOR IT MANAGEMENT
A POCKET GUIDE |
| By: |
Sven den Boer, itSMF - The IT Service Management Forum |
| Format: |
Paperback |
| List price:
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£14.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
9087530293 |
| ISBN 13: |
9789087530297 |
| Publisher: |
VAN HAREN PUBLISHING |
| Pub. date: |
1 April, 2007 |
| Pages: |
161 |
| Description: |
This Pocket Book provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organizations. It aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations. |
| Synopsis: |
Six Sigma provides a methodology for continuous process improvement, by reducing the amount of variation in process outcomes, and it has become a key element of Total Quality Management (TQM) initiatives. It analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. This pocket guide sets out information on using the Six Sigma approach successfully in IT service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with ITIL and other general IT process improvements. |
| Illustrations: |
figs, tables |
| Publication: |
Netherlands |
| Imprint: |
van Haren Publishing |
| Returns: |
Returnable |
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