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Item Details
| Title:
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EFFECTIVE CUSTOMER SERVICE
TEN STEPS FOR TECHNICAL PROFESSIONS (NETEFFECT) |
| By: |
David L. Goetsch, Stanley Davis |
| Format: |
Paperback |
| List price:
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£17.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0130485292 |
| ISBN 13: |
9780130485298 |
| Publisher: |
PEARSON EDUCATION (US) |
| Pub. date: |
5 June, 2003 |
| Pages: |
304 |
| Description: |
Treats the subject of customer service from the perspective of engineering, manufacturing, and construction firms. This book is useful for Customer Service courses found in both 2 year and 4 year engineering technology, manufacturing technology, construction technology or quality control programs. |
| Synopsis: |
For Customer Service courses found in both 2 year and 4 year engineering technology, manufacturing technology, construction technology or quality control programs. Also found in engineering management programs at the graduate level. May also be found in Quality Control curricula. * This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and construction firms. It provides users with a ten-step model for quality customer service, and an understanding of how customers define value. The book's "customer-is-king" philosophy underscores all of its content, and is highlighted by the characteristics that define a customer-driven company and global market. * Part of the NetEffect Series. |
| Publication: |
US |
| Imprint: |
Prentice Hall |
| Returns: |
Returnable |
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