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Item Details
Title: SERVICES MARKETING
By: Christopher H. Lovelock, Jochen Wirtz
Format: Hardback

List price: £87.99


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 0131875523
ISBN 13: 9780131875524
Publisher: PEARSON EDUCATION LIMITED
Pub. date: 1 September, 2006
Edition: 6th Revised edition
Pages: 672
Description: For advanced undergraduate and MBA/EMBA courses in Services Marketing. Organized around a strategic marketing framework to give instructors maximum flexibility in teaching and take students deeper into the consumer and competitive environments in services marketing.
Synopsis: This comprehensive text provides a managerial overview of services by combining conceptual rigor with practical applications.
Illustrations: Illustrations
Publication: UK
Imprint: Prentice-Hall
Returns: Returnable
Some other items by this author:
BALANCING CAPACITY AND DEMAND IN SERVICE OPERATIONS
BUILDING A WORLD CLASS SERVICE ORGANIZATION (ASSESSMENT TOOL)
CRAFTING THE SERVICE ENVIRONMENT
DESIGNING COMPLAINT HANDLING AND SERVICE RECOVERY STRATEGIES
DESIGNING CUSTOMER SERVICE PROCESSES
DEVELOPING SERVICE PRODUCTS AND BRANDS
ESSENTIALS OF SERVICES MARKETING (PB)
ESSENTIALS OF SERVICES MARKETING (PB)
ESSENTIALS OF SERVICES MARKETING, [GLOBAL EDITION]
FLYING HIGH IN A COMPETITIVE INDUSTRY (HB)
MANAGING CUSTOMER RELATIONSHIPS AND BUILDING LOYALTY
MANAGING PEOPLE FOR SERVICE ADVANTAGE
MARKETING CHALLENGES (HB)
MARKETING CHANNELS
MARKETING PUBLIC TRANSIT (HB)
POSITIONING SERVICES IN COMPETITIVE MARKETS
PRICING SERVICES AND REVENUE MANAGEMENT
REVENUE MANAGEMENT
SERVICE MARKETING COMMUNICATIONS
SERVICE QUALITY AND PRODUCTIVITY MANAGEMENT
SERVICES MARKETING
SERVICES MARKETING (HB)
SERVICES MARKETING (HB)
SERVICES MARKETING (PB)
SERVICES MARKETING (PB)
SERVICES MARKETING (PB)
SERVICES MARKETING (PB)
SERVICES MARKETING IN ASIA (PB)
SERVICES MARKETING IN ASIA (PB)
SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (EIGHTH EDITION) (HB)
SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (EIGHTH EDITION) (PB)
SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (NINTH EDITION)
SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (NINTH EDITION) (HB)
UNDERSTANDING SERVICE CONSUMERS
WINNING IN SERVICE MARKETS
WINNING IN SERVICE MARKETS: SUCCESS THROUGH PEOPLE, TECHNOLOGY AND STRATEGY (HB)
WINNING IN SERVICE MARKETS: SUCCESS THROUGH PEOPLE, TECHNOLOGY AND STRATEGY (PB)

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