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Item Details
Title: SERVICES MARKETING
PEOPLE, TECHNOLOGY, STRATEGY
By: Christopher H. Lovelock, Jochen Wirtz
Format: Hardback

List price: £150.99


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ISBN 10: 0134123905
ISBN 13: 9780134123905
Publisher: PEARSON EDUCATION (US)
Pub. date: 12 December, 2014
Edition: 7th Revised edition
Pages: 648
Synopsis: The fundamentals of services marketing presented in a strategic marketing framework. Organized around a strategic marketing framework Services Marketing guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.
Publication: US
Imprint: Prentice Hall
Returns: Returnable
Some other items by this author:
BALANCING CAPACITY AND DEMAND IN SERVICE OPERATIONS
BUILDING A WORLD CLASS SERVICE ORGANIZATION (ASSESSMENT TOOL)
CRAFTING THE SERVICE ENVIRONMENT
DESIGNING COMPLAINT HANDLING AND SERVICE RECOVERY STRATEGIES
DESIGNING CUSTOMER SERVICE PROCESSES
DEVELOPING SERVICE PRODUCTS AND BRANDS
ESSENTIALS OF SERVICES MARKETING (PB)
ESSENTIALS OF SERVICES MARKETING (PB)
ESSENTIALS OF SERVICES MARKETING, [GLOBAL EDITION]
FLYING HIGH IN A COMPETITIVE INDUSTRY (HB)
MANAGING CUSTOMER RELATIONSHIPS AND BUILDING LOYALTY
MANAGING PEOPLE FOR SERVICE ADVANTAGE
MARKETING CHALLENGES (HB)
MARKETING CHANNELS
MARKETING PUBLIC TRANSIT (HB)
POSITIONING SERVICES IN COMPETITIVE MARKETS
PRICING SERVICES AND REVENUE MANAGEMENT
REVENUE MANAGEMENT
SERVICE MARKETING COMMUNICATIONS
SERVICE QUALITY AND PRODUCTIVITY MANAGEMENT
SERVICES MARKETING
SERVICES MARKETING (HB)
SERVICES MARKETING (HB)
SERVICES MARKETING (PB)
SERVICES MARKETING (PB)
SERVICES MARKETING (PB)
SERVICES MARKETING (PB)
SERVICES MARKETING IN ASIA (PB)
SERVICES MARKETING IN ASIA (PB)
SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (EIGHTH EDITION) (HB)
SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (EIGHTH EDITION) (PB)
SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (NINTH EDITION)
SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (NINTH EDITION) (HB)
UNDERSTANDING SERVICE CONSUMERS
WINNING IN SERVICE MARKETS
WINNING IN SERVICE MARKETS: SUCCESS THROUGH PEOPLE, TECHNOLOGY AND STRATEGY (HB)
WINNING IN SERVICE MARKETS: SUCCESS THROUGH PEOPLE, TECHNOLOGY AND STRATEGY (PB)

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